FREQUENTLY ASKED QUESTIONS (FAQ) 

Welcome to L’ENSEMBLE LUXE. Find answers to common questions about ordering, payments, products, shipping, returns, exchanges and refunds.

1. Orders & Payments

How can I place an order?

Browse our collection and select your preferred product and size. Add the item to your shopping bag and proceed to checkout. You will need to log in to your existing account or create an account before placing your order. Enter your delivery details, choose your preferred payment method and complete the checkout process.

What payment methods do you accept?

We accept online payments through the payment options available at checkout, as well as Cash on Delivery (COD) on eligible orders.

Is Cash on Delivery (COD) available?

Yes, COD is available on eligible orders. An additional COD charge of ₹55 applies to each eligible COD order.

Can I cancel my order after placing it?

You can request cancellation before your order is dispatched. Once an order has been dispatched, it cannot ordinarily be cancelled. However, you may request a return or exchange in accordance with our Shipping, Returns & Exchanges Policy.

2. Shipping & Delivery

How long does it take to dispatch an order?

Orders are generally dispatched within 24 hours of being placed, subject to order verification and operational circumstances.

How long will delivery take?

Orders are generally delivered within 3–7 business days after dispatch. Delivery timelines may vary depending on your location and courier operations.

Do you offer free shipping?

Yes, we offer free shipping across India on all orders.

How can I track my order?

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at checkout. You can use these details to follow your shipment.

3. Products & Sizing

What kind of products do you offer?

L’ENSEMBLE LUXE offers a curated collection of women's co-ord sets, suits and kaftans.

How do I choose the correct size?

Please refer to the size chart available on the respective product page before placing your order. We recommend checking the measurements carefully to select the most suitable size.

Will the product colour look exactly the same as shown on the website?

We make every effort to display product colours as accurately as possible. However, slight variations may occur due to photography, lighting conditions and individual screen settings.

4. Returns & Exchanges

Can I return a product?

Yes. You may request a return within 7 days from the date of delivery, subject to the eligibility requirements and conditions mentioned in our Shipping, Returns & Exchanges Policy.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please submit a return or exchange request within 7 days of delivery. Share clear photographs or a video showing the issue, along with your order details. Our team will review your request and guide you through the next steps.

What is the return and exchange window?

You can submit a return or exchange request within 7 days from the date of delivery.

What are the conditions for returning or exchanging a product?

For a general return or exchange, the product must be:

  • Unused, unworn and unwashed.
  • In its original condition, without damage or alterations.
  • Returned with all original tags, labels, packaging and accessories intact.

Damaged, defective or incorrect products will be reviewed separately in accordance with our policy and applicable consumer-protection laws.

5. Refunds

How will I receive my refund?

  • Online payments: Approved refunds will be processed to the original payment method used for the order.
  • Cash on Delivery: After the returned product is received and the return is approved, you will be asked to share your bank account details. The refund will then be processed through a bank transfer.

Will the COD charge be refunded?

For approved returns of COD orders, the ₹55 COD charge is non-refundable and will be deducted from the refund amount, subject to applicable law.

For online-paid orders, the full product amount will be refunded for an approved return, without unauthorised deductions.

How long does a refund take?

Once your return is received and approved, we generally initiate the refund within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

6. Customer Support

How can I contact L’ENSEMBLE LUXE?

For any questions or assistance, you can reach us through:

  • Email: contact@lensembleluxe.com
  • WhatsApp: @LENSEMBLELUXE
  • Instagram: @lensembleluxe

What are your customer support hours?

Our customer support team is available Monday to Saturday, from 9:00 AM to 6:00 PM IST, excluding applicable holidays.