Privacy Policy
PRIVACY POLICY
L’ENSEMBLE LUXE
Effective Date: 1st November 2026
Website: https://lensembleluxe.com
At L’ENSEMBLE LUXE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit or use our website, how we use it, when it may be shared with service providers, and the choices available to you regarding your information.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for the collection or use of personal information, we will seek such consent through the relevant process.
Information We Collect
When you create or use a customer account, place an order or interact with our website, we may collect the following information:
• Name: To identify you, manage your customer account and process your orders.
• Mobile number: For order-related communication, delivery coordination and customer support.
• Email address: For account communication, order confirmations, service-related updates and promotional messages.
• Delivery address: To arrange shipment and deliver your purchases.
• Order details: Information relating to the products you purchase and your transactions.
We collect information that you provide through your customer account, during the ordering process and while using our website.
Our website may also use cookies and similar technologies that collect information about your interactions with the website, as explained in COOKIES, ANALYTICS AND ADVERTISING TECHNOLOGIES.
How We Use Your Information
We use the information collected for purposes connected with operating our business and providing our services, including:
• Creating and managing customer accounts.
• Processing, confirming and managing orders.
• Arranging shipment and delivery through courier partners.
• Sending order confirmations, delivery updates and other service-related communications.
• Responding to questions, complaints and customer support requests.
• Sending promotional messages, product announcements, offers and brand updates, where permitted.
• Operating, maintaining and improving our website.
• Understanding website traffic and visitor interactions through analytics and advertising technologies.
• Protecting our website, customers and business against misuse, unauthorised activity and fraudulent transactions.
• Meeting applicable legal, regulatory, accounting and record-keeping requirements.
We will use personal information for the purposes described in this Policy and other purposes permitted by applicable law.
Customer Accounts
Customers are required to create a customer account or log in to an existing account before placing an order on our website.
Your customer account allows you to access account-related features and manage your orders.
You are responsible for keeping your account login credentials confidential and for activity carried out through your account.
Please contact us if you believe your account has been accessed or used without your permission. We may take reasonable steps to verify your identity before responding to account-related requests.
Payment Information
Online payments made through our website are handled by third-party payment gateways.
L’ENSEMBLE LUXE does not store customers' card details. Payment information is processed by the relevant payment gateway in accordance with its own terms, privacy policy and security practices.
For questions about how your payment information is collected or processed by a payment provider, please refer to that provider's privacy policy.
For Cash on Delivery (COD) orders, we may use your contact and delivery information to confirm and fulfil the order.
Sharing Your Information
We may share relevant customer information with service providers where necessary to operate our website, process payments, provide customer support and fulfil orders.
These service providers may include:
• Shopify: Our website is hosted and operated using Shopify. Information may be processed through Shopify to support website functionality, customer accounts and order management.
• Payment gateways: Relevant information is shared with payment providers to process online payments and related transactions.
• Courier partners: Relevant customer, contact, delivery and order information is shared to arrange shipment and deliver purchases.
• Google Analytics: Website interaction and traffic information may be processed to help us understand website performance and visitor activity.
• Meta Pixel: Website interaction information may be processed for advertising measurement and to understand interactions with our website.
These service providers may process information as required to provide their respective services and under their applicable terms and privacy policies.
We do not sell customers' personal information as part of our ordinary business operations.
We may also disclose information where required or permitted by applicable law, or where reasonably necessary to protect our legal rights, customers, website or business.
Cookies, Analytics and Advertising Technologies
Our website uses cookies and similar technologies to support website functionality and understand how visitors interact with our website.
These technologies include:
• Google Analytics: Used to understand website traffic, visitor activity and how people interact with different pages of our website.
• Meta Pixel: Used to measure advertising activity and understand interactions with our website for advertising-related purposes.
Cookies, pixels and similar technologies may collect information about your website interactions, such as pages visited and browsing activity. The information collected may depend on your browser settings and the configuration of the relevant services.
You may be able to manage or disable certain cookies through your browser settings and any cookie controls made available on our website. Disabling certain cookies may affect some website features or functionality.
Google and Meta may process information in accordance with their respective privacy policies and applicable settings.
For further information, you may review the privacy policies of Google and Meta.
Marketing and Promotional Communications
We may use your email address and mobile number to send communications relating to our products and services, including:
• Order confirmations and updates.
• Important service-related notifications.
• Product announcements and new collection updates.
• Promotional messages, offers and brand communications.
If you no longer wish to receive promotional communications, you may contact us at contact@lensembleluxe.com or through our WhatsApp contact details provided in COUNTACT US and request to opt out.
We will take reasonable steps to stop sending promotional communications to you following your request, subject to applicable requirements.
Opting out of promotional communications does not necessarily stop essential communications relating to your customer account, orders, payments, delivery or customer support.
We will handle marketing communications in accordance with applicable consent and communication requirements.
Data Security
We take reasonable steps to protect the personal information collected through our website against unauthorised access, misuse, alteration, loss or disclosure.
We also rely on relevant service providers, including Shopify and payment gateways, to maintain appropriate safeguards for the services they provide.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
If you believe your personal information or customer account has been compromised, please contact us using the details provided below.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
• Managing customer accounts.
• Processing and fulfilling orders.
• Providing customer support and handling complaints.
• Maintaining business, accounting and transaction records.
• Meeting applicable legal, tax, regulatory and record-keeping requirements.
• Resolving disputes and protecting our legal rights.
Where personal information is no longer required for the relevant purpose and there is no legal or other permitted reason to retain it, we will take appropriate steps to delete, erase or anonymise it, as applicable.
Certain information may continue to be retained where required by law or where necessary for legitimate business and legal purposes.
Information held by third-party service providers may also be subject to their own retention practices and applicable requirements.
Your Privacy Choices and Requests
Subject to applicable law, you may contact us regarding personal information associated with your customer account or interactions with our website.
You may request assistance with matters such as:
• Information about personal information associated with your account.
• Correction of inaccurate or incomplete personal information.
• Updating your contact or delivery details.
• Deletion of personal information where applicable.
• Withdrawal of consent for processing where consent is the basis for that processing.
• Opting out of promotional communications.
• Raising a concern or complaint about the handling of your personal information.
To make a privacy-related request, please contact us using the details in CONTACT US.
We may need to verify your identity before processing certain requests. Some information may need to be retained where required by applicable law or for legitimate business and legal purposes.
We will handle privacy-related requests in accordance with applicable legal requirements.
Children's Privacy
Our products and website are intended for women's clothing and are not specifically directed at children.
We do not intend to knowingly collect personal information from children for purposes unrelated to the operation of our services. If a parent or legal guardian has a concern about personal information relating to a child, they may contact us using the details provided in this Policy.
We will handle such information in accordance with applicable legal requirements.
Third-Party Websites and Services
Our website may use or connect with third-party services, including Shopify, payment gateways, courier partners, Google Analytics and Meta Pixel.
These services may operate under their own terms, privacy policies and data-handling practices.
When you interact with third-party websites or services, their own privacy policies may apply. We encourage you to review those policies to understand how your information is handled.
L’ENSEMBLE LUXE handles personal information in accordance with this Policy and applicable law. The privacy practices of independent third-party websites and services are governed by their respective policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, services, data-handling practices or applicable legal requirements.
Any revised version will be published on this page with an updated effective date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us using the details below.
Trade Name: L’ENSEMBLE LUXE
Business Address: 2896, Captain Street, Darya Ganj, New Delhi – 110002
Website: https://lensembleluxe.com
Email: contact@lensembleluxe.com
WhatsApp: @LENSEMBLELUXE
Instagram: @lensembleluxe
We will make reasonable efforts to address privacy-related questions and complaints in accordance with applicable requirements.
The Luxury of Being Yourself.
L’ENSEMBLE LUXE